1. Double check you are using the correct username and password     

Have you recently changed your password? Remember if you change your password on the training system, the live system is not automatically updated with your new details (or vice versa).  You need to make sure you change your password on both systems.  If you have forgotten your username and/or password please get in touch with your Point of Contact (generally your Team Leader or agency Administrator).      

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If you have forgotten your username and/or password get in touch with your Point of Contact (or Sub-Point of Contact).  This will generally be either one of your Team Leaders or one of your agency's Administrators. 

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1.  Is your email address correct?

Check your email address on FORT is correct by logging in, selecting any of your user roles from the menu on the left and then clicking"Edit Me" beside your name. 

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When you log in the first page that appears is the FORT home page. To go to your main options page select which user type you would like to go in as (i.e. Referrer, Point of Contact) by selecting the role from the green menu on the left.

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1. Did you remember to click the green 'Edit' or 'Update' button? 

Information will not be saved unless you click Edit or Update.  Once you have clicked Update, any notes you input in the Add Note box will automatically appear in the Associated Notes box above, along with the date and time the note was input.  You may need to scroll down to the bottom of the box to see your note.

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Please contact Nancy

Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Phone: 08451 555555 ext 440982

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