Anyone who needs rights advice and information should be sure they are getting a good service from a competent organisation. Fife Rights Forum has developed a quality standards system for all organisations offering rights advice and information. If an organisation meets these standards, they can use the Fife Rights Forum Quality Standard logo. The standards are designed for both the voluntary and the statutory sectors. The application process is simple, free and not too time consuming. We hope that all organisations who offer advice or information will aim for the quality standard logo.

Each standard contains different levels to aim for and the ability to work through the levels makes the standards useful to even the biggest or most quality-minded organisation.

 

 

 Quality Standards have many benefits. These include:

• proof that an organisation offers a quality service; the quality symbol can be used on publications and stationery
• people wanting rights advice and information can be confident that they are approaching an organisation with high standards
• staff morale can be boosted by the award which recognises their good work in the field of rights advice and information

The Fife Rights Forum quality symbol is your opportunity to prove you offer a high standard of service

 

 

Organisations apply to Fife Rights Forum for the FRF Quality Mark. Section 2 Applying for approval explains how to do this in detail.

Section 3 takes you through the assessment/verification process.

The criteria applied by Fife Rights Forum are in Section 4 The Quality Standards, with explanations and examples.

Fife Rights Forum wants to make applying a positive experience for organisations, and Support for Services is available in section 5.

We understand that you may already have other monitoring frameworks to follow. There is no set time of year for applying for Fife Rights Forum Quality Standards logo. If you prefer, you can tie in an application for the logo with your funders' monitoring timetable.