Skip to content

Fife Rights

Home
Your Name:
  *
Agency/Service:
  *
New Page 1

Monitoring

Do you carry out regular customer surveys?:
  *
Do you carry out in-house audits of casework?:
  *
Do you carry out observations of staff interviewing customers?:
  *
Do you adhere to standards for individual members of staff?:
  *
Do you adhere to FRF Quality Standards?:
  *
Do you adhere to other external standards?:
  *
If so which standards?:
Do you carry out an annual review of your service delivery?:
  *
Any other comments from this section?:
New Page 1

Service Delivery

Do you offer your service by appointment?:
  *
Do you offer a drop in service?:
  *
Do you provide home visits upon request?:
  *
Do you see customers in your main/central office?:
  *
Do you see customers in their locality?:
  *
Do you run a telephone advice service?:
  *
Any other comments from this section?:
New Page 1

Economic Benefit

New Page 1

Figures calculated between 1 April 07 and 31 March 08

Amount of backdated benefits awarded (lump sums):
Amount of charitable and CCG awards made:
Number of benefit checks carried out:
Ongoing amounts (calculated over the year) awarded from benefits applied for:
Amount of gains from insolvency routes:
Amount of refunds awarded:
Any other comments from this section?:
* Required field

Client Login