This section outlines each user's roles and responsibilities within the FORT system.

Referrers

• Obtain informed consent from clients
• Create outgoing referrals
• Provide sufficient detail regarding the reason for referral
• Ensure information provided is as accurate and complete as possible
• Track progress of referrals to ensure they are being picked up
• Close referrals once they have been appropriately dealt with
• Ensure clients’ details are held no longer than necessary
• Ensure own details (i.e. contact telephone number) are up-to-date

Handlers

• Follow-up incoming referrals
• Provide referrers with appropriate level of feedback
• Input date of first contact
• Assign the client a referral status so agencies involved are aware of outcome of the referral
• Close referrals once they have been appropriately followed-up
• Ensure clients' details are held no longer than necessary
• Ensure own details (i.e. contact telephone number) are up-to-date

Points of Contact/Sub-Points of Contact

• Accept/reject referrals on behalf of their agency/department
• Assign accepted referrals to appropriate handler/department
• Reroute or reassign referrals if required
• Create or delete referrers and handlers
• Maintain an up-to-date list of referrers and handlers
• Ensure referrals are being appropriately followed-up
• Monitor system use within their agency to ensure compliance with FRF Information-Sharing Protocols
• Input/update Terms of Service
• Promote use of FORT